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Privacy policy

On this page you can find information about the management of your personal data on the website www.neomounts.com (hereinafter called “ the Website”).

Type and source of personal data collected
When you visit or consult the Website, when you fill in our online forms (e.g. to ask for support), or when you decide to receive marketing communications, we may process the following personal data (ie. data relating to identified or identifiable people):
  • data provided by you when filling in our online forms, including identifying data (forenames and surname), contact details (e-mail address, postal address and telephone number), the type of support you request (including the information contained in the request details field);

  • data we collect while you browse the Website (known as “browsing data”), such as your IP address, Uniform Resource Identifier, the time when you submit your request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the user’s operating system and environment. The transmission of such information is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified data subjects, but by its nature could, by means of associations and processing with data held by third parties, allow users to be identified. These data may also be used (among other things) to ascertain liability for computer crimes committed against our Website.

Purpose of data processing and legal basis for data processing
We need your data to enable you to browse the Website safely, receive product support or product-related services, manage other specific requests and receive operational communications. With your consent, we may contact you to suggest Neomounts products and services that you might be interested in.

We are collecting your data for several reasons:
  • To better understand your needs.
  • To improve our services and products.
  • To send you promotional emails containing the information we think you will find interesting.
  • To contact you to fill out surveys and participate in other types of market research.
  • To customize our website according to your online behavior and personal preferences.

Safeguarding and securing your data
Neomounts is committed to securing your data and keeping it confidential. Neomounts has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Sharing and disclosing your data
Neomounts uses third-party suppliers to guarantee the operation of the Website and provide you with the services offered on it. Access to your data by these third parties is governed by specific contractual agreements which restrict the use of your data to the processing necessary for the operation of the Website and the services provided on it. These third-party suppliers act as data processors (hereinafter called “Data Processors”) and may be held directly liable if they process data in breach of the instructions received.

Cookie policy
Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit). This data is collected from all users in order to ensure that the site functions properly and that the visitors navigation experience is as easy as possible. Neomounts does not collect any data for commercial purposes or in order to identify the visitor. The visitor remains anonymous. If you want to disable cookies, you can do it by accessing the settings of your internet browser.

Links to other Websites
On our Website, you will also find links to third parties’ websites; please read their privacy policies to find out their means and purposes of data processing. If you click on these links Neomounts cannot be held responsible for your data and privacy protection. Make sure to read the privacy policy documentation of the website you go to from our website.